If I write about it, maybe the annoyance will go away.
Fairest of the fair took my mother to the hospital this morning for a scheduled test at 7:00 am. At 8:15, I went by to pick her up, asking at the information desk for directions to where that test was conducted. The path led to the second floor, where a fellow poring over an EKG said, "No, not here. Try radiology down stairs", with directions. Nice, helpful guy. At radiology I provided her name, the name of the test, said I was there to pick her up, and asked for information about her location. I was told, "I can't release any information. Wait in that room."
Uh, OK, and I waited. Then I waited. Eventually my cell phone rang. Bad reception, but it could only be one source. I called back and found out where my mother was REALLY waiting -- and had been for 30 minutes before I got there. We were in different waiting rooms, different departments, 100 yards apart, and probably would be there still if not for the chance call.
Yes, I understand about HIPAA regulations, privacy concerns, and the overpowering need for secrecy in today's world, but isn't there some limit on how stupidly that can be carried out? Must people be so overwhelmed with fear of lawsuits, fear of regulations, and near total lack of reason that they can't find a way to convey that the test is down the hall, or to find out where the patient is?
Are we really all afraid, or are we just too bored or too self-centered to do a reasonable job of interacting with the public?
Do you suppose the annoyance will go away, or must I write to the hospital, providing the daily amusement for administration?
Bah. Humbug!